The senior patient success coordinator is one who represents an organization in a friendly and
professional way. His/her job description entails receiving guests and welcoming them in the warmest
way possible and answering telephone calls. The major role of the senior receptionist is to ensure that
the reception unit of an office runs efficiently, and that all reception duties are attended to.
▪ Attendance and Punctuality
o Follows all facility guidelines outlining standards of attendance and punctuality.
Responsible for reporting to completing work at assigned times.
▪ Safe working environment
o Demonstrates an awareness of and adherence to safety and legal requirements
established at the facility with an emphasis on maintaining a safe environment for all
people working in the facility.
▪ Social sensitivity
o Builds positive relationship based on respect for others.
▪ Ensuring to welcome guests with a warm welcome.
▪ Perform all administrative tasks to ensure the highest quality service standards.
▪ Greets & welcomes guests as soon as they arrive at the office.
▪ Directs visitors to the appropriate person & office
▪ Answers, screens & forwards incoming phone calls.
▪ Ensures reception area is tidy & presentable, with all necessary stationery & material (e.g. pens,
forms & brochures).
▪ Provides basic & accurate information in-person & via phone/email.
▪ Receives, sort & distribute daily
o mail/deliveries, maintains office security by following safety procedures & controlling
access via the reception desk (monitor logbook, issue visitor badges).
▪ Orders front office supplies & keep inventory of stock
▪ Updates calendars & schedule meetings
▪ Keeps updated records of office expenses & costs.
▪ Performs other clerical receptionist duties such as filing, photocopying, transcribing & faxing.
• Organizer, Doer. Attention to detail.
• Ability to read and write
• Dependable and ability to work under pressure.
• Ability to express or exchange ideas
• Perform basic math
• Ability to use all necessary office equipment, copiers, scanners, etc.
• Demonstrate a helpful positive attitude and maintains effective communication with peers,
medical staff, patients, case managers, referral sources, visitors, and families
▪ Sitting down long period of time if necessary
▪ Ability to walk, stand, bend, and reach consistently throughout a work day/shift
▪ Appropriate manual dexterity to enable typing throughout a work day/shift
▪ Ability to lift up to 25Ibs, safely from ground to waist using proper body mechanics; ability to
carry office supplies up to 10Ibs
▪ Visual activity (near and distant) sufficient to maintain accurate records, recognize people and
understand written direction
▪ Ability to speak and hear sufficiently to understand and give directions
▪ Daily physical requirements
o Using arm muscles frequently or for extended periods.
o Using leg muscles frequently or for extended periods.
o Using back muscles frequently or for extended periods.
▪ Promotional qualifiers
o Minimum of 1year experience with Speech Improvement Center
o Leadership self-assessment
o Management skill self-assessment
o Competency self-assessment
o Six 360 reviews (3 patient and 3 peers)
o Conditional offer is made: upon successfully passing the following training: 30-,90-,180-
▪ Bachelor Degree required
Offer ended on December 25, 2020