The patient success coordinator trainer is one who represents an organization in a friendly and professional way. The major role of the PSC trainer is to ensure that the reception unit of an office runs efficiently, and that all reception duties are attended to. This includes teaching presentation and new techniques and skills to new hires, scenarios, and preparing training that cover knowledge gaps. This is a leadership position and leadership competencies will be assessed.
Leading and Inspiring, Managing and Developing People, Building Relationships, Planning and Organizing, Decision Making, Communication, Proactive.
- Will be in charge of training new hired PSCs during orientation training week and beyond
- Trains on how to answer, screens & forwards incoming phone calls.
- Ensures reception area is tidy & presentable, with all necessary stationery & material (e.g. pens, forms & brochures).
- Provides basic & accurate information in-person & via phone/email.
- Receives, sort & distribute daily
- Mail/deliveries, maintains office security by following safety procedures & controlling access via the reception desk (monitor logbook, issue visitor badges).
- Trains on how to orders front office supplies & keep inventory of stock for trainees office
- Trains on how to updates calendars & schedule meetings
- Performs other clerical receptionist duties such as filing, photocopying, transcribing & faxing.
- Act as a consultant to PSCs for challenges they have on the job.
- Observe how PSCs interact with clients to identify areas of improvement
- Conduct weekly meeting to receive and discuss training issues.
- Ensuring to welcome guests with a warm welcome.
- Perform all administrative tasks to ensure the highest quality service standards.
- Greets & welcomes guests as soon as they arrive at the office.
- Directs visitors to the appropriate person & office
- Coaching and Development
- Documenting/Recording Information
- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Organizing, Planning, and Prioritizing Work
- enveloping specific goals and plans to prioritize, organize, and accomplish your work.
- Scheduling Work and Activities
- Scheduling events, programs, and activities, as well as the work of others.
- Monitor Processes, Materials, or Surroundings
- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Respond to incoming mail: This includes both email and paper mail, typically directing each to the proper personnel.
- Answer phone calls: This can involve taking messages or directing calls to appropriate personnel, and even directly answering general questions from clients, customers, and others
- Ability to commute from office to office
- Organizer, Doer. Attention to detail.
- Ability to read and write
- Dependable and ability to work under pressure.
- Ability to express or exchange ideas
- Perform basic math
- Ability to use all necessary office equipment, copiers, scanners, etc.
- Demonstrate a helpful positive attitude and maintains effective communication with peers, medical staff, patients, case managers, referral sources, visitors, and families.
- Attendance and Punctuality
- Follows all facility guidelines outlining standards of attendance and punctuality. Responsible for reporting to completing work at assigned times.
- Safe working environment
- Demonstrates an awareness of and adherence to safety and legal requirements established at the facility with an emphasis on maintaining a safe environment for all people working in the facility.
- Social sensitivity
- Builds positive relationship based on respect for others.
- Sitting down long period of time if necessary
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing throughout a work day/shift
- Ability to lift up to 25Ibs, safely from ground to waist using proper body mechanics; ability to carry office supplies up to 10Ibs
- Visual activity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
- Daily physical requirements
- Using arm muscles frequently or for extended periods.
- Using leg muscles frequently or for extended periods.
- Using back muscles frequently or for extended periods.
- Must be familiar with all Microsoft office suite
Additional Week of vacation!